How can we help?

We’re here to help you have a great Nubo experience. Check out our online resources, search the FAQ for a specific topic, or submit ask us directly.

Online Resources

The most relevant information to get started with your Nubo.

Frequently Asked Questions

The most important questions all lined up for you. Split up in categories.

How to setup my Nubo Cam?

To smoothly walk you through the setup of your first Nubo, check this video or follow the instructions.




To install your Nubo Cam and add it to your account start by following the three steps below:


  1. Download the Nubo App: Go to the iOS App or Android Play search for Panasonic Nubo and download the app.
  2. Power up your Nubo: Plug the micro USB cable into the device and connect it to a power source. For maximum weather resistance [link to FAQ IP-64], make sure you insert the cable plug in place exactly as shown in the illustration.
  3. Follow the instructions in the app: Open the app and follow the on-screen instructions explaining how to connect. Note that your first setup needs to be over Wi-Fi so the camera can connect and update it’s software. After setup you can choose to connect over the mobile network. Check below for more details on these instructions.


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How much power does the Nubo Cam consume?

Nubo's power consumption is 1.2A on average usage when the camera is powered on, connected to either 4G or Wi-Fi and is continuously checking motion.
Actual power usage depends on factors like light (day/night mode), storage location (cloud only or cloud and SD card), 4G/Wi-Fi coverage (less coverage means more power), the amount of motion the camera detects (more motion, more power) and the complexity of the image being captured (the more detail, the more power). So a garage with the lights turned on and minor movements take a lot less power than a tree with leaves (lots of detail) or a street in the night with a lot of moving objects.
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Does night vision (IR) and motion detection (PIR) work when Nubo is behind a window?

Motion detection won’t work through windows. The PIR sensor works with heat detection; this is not possible through windows. Place your Nubo outside the window for optimal image quality.


IR won’t work through windows. The IR sensor reflects in the window, which causes Nubo to get blinded. Please place your Nubo outside the window for optimal image quality

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How should I place my Nubo to get the most out of it?

Make sure your Nubo Cam is positioned so it has clear view and withing range of what you want to monitor. Do not place the Nubo Cam behind windows - and of course - make sure the Nubo Cam is connected through either 4G or Wi-Fi. If so: you're good to go!

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How do I use two way audio?

Want to tell your dog to get off the couch? With the built-in microphone and speaker, you can easily tell them to stop making your couch dirty. Nubo Cam includes both a built-in microphone and speaker which allows you to communicate with your Nubo Cam through the Nubo app.



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